Customer Reviews

of our Magic collection selling service

This shipment was delayed 2 weeks from the planned reporting date, not 6 weeks. The shipment was fully processed 21 days after receipt at our processing facility, not 40+ days.

The delay was a result of a COVID-19 outbreak affecting a significant portion of our staff over a period of weeks, and we alerted all customers to potential delays resulting from the staffing shortage. Unfortunately, low-value, bulky shipments faced the most delay, as the time to complete those shipments takes a disproportionate amount of staff time.

We can certainly understand the frustration resulting from the delays, but it should be noted that this was an unusual situation that should not be assumed to be the norm for any future shipments.

This shipment was delayed 2 weeks from the planned reporting date, not 6 weeks. The shipment was fully processed 21 days after receipt at our processing facility, not 40+ days.

The delay was a result of a COVID-19 outbreak affecting a significant portion of our staff over a period of weeks, and we alerted all customers to potential delays resulting from the staffing shortage. Unfortunately, low-value, bulky shipments faced the most delay, as the time to complete those shipments takes a disproportionate amount of staff time.

We can certainly understand the frustration resulting from the delays, but it should be noted that this was an unusual situation that should not be assumed to be the norm for any future shipments.

We understand that it can be very frustrating to receive a grade you weren't expecting. When it does happen, though, we always invite a conversation to try to get on the same page, which unfortunately never happened here.

This order consisted of 4 cards - 1 non-foil, and 3 foils. The three foils are cards which are 14 years old, and were all graded MP. The non-foil was 6 years old and was graded near mint. One of the biggest disconnect for older cards - especially foils - is that the condition the cards were opened in remains their current condition. For foils in particular, this can create situations where expectations are not aligned with the card's current condition. Sleeves do not make cards impervious to wear. They can absolutely slow down the wear process, but wear can and does happen. Further, certain types of wear - especially for foils - can be hidden by sleeves, so unless the cards are inspected outside the sleeves prior to submission, there may be some hidden wea ... Read more

We understand that it can be very frustrating to receive a grade you weren't expecting. When it does happen, though, we always invite a conversation to try to get on the same page, which unfortunately never happened here.

This order consisted of 4 cards - 1 non-foil, and 3 foils. The three foils are cards which are 14 years old, and were all graded MP. The non-foil was 6 years old and was graded near mint. One of the biggest disconnect for older cards - especially foils - is that the condition the cards were opened in remains their current condition. For foils in particular, this can create situations where expectations are not aligned with the card's current condition. Sleeves do not make cards impervious to wear. They can absolutely slow down the wear process, but wear can and does happen. Further, certain types of wear - especially for foils - can be hidden by sleeves, so unless the cards are inspected outside the sleeves prior to submission, there may be some hidden wear that was not known to the sender.

For anyone considering the service, we recommend a few things. First, inspect your cards outside of sleeves, and with proper lighting prior to sending them in. Never make assumptions. Second, consider adding a hold for review for your shipment - that allows us to easily take pictures, and have a discussion about the grades of any "surprise" cards. Third, even if you don't add a hold, let us know if something unexpected happened; we always want to ensure surprises are avoided and reconciled, and that you feel comfortable with how your cards were assessed.