Terms and Conditions
Last Updated: February 25, 2020
These Terms and Conditions govern the relationship between you, the users of our website, and us, Card Conduit LLC. By browsing our site and/or using any of the features of our site, you agree to be bound by these Terms and Conditions. These Terms and Conditions are not put in place to be burdensome or difficult; rather, these Terms and Conditions are in place to protect both ourselves and our legitimate customers. If any of our Terms and Conditions are causing issues for you, please contact us at email@example.com to discuss so that we might seek to find a mutually beneficial alternative or work-around.
Section I. General Information and Use
The information provided on our site is for your general information and use only. It is entirely your responsibility to ensure that any products, services or information available through our website meet your specific needs and requirements.
Section II. Shipping Cost, Risk & Liability
The cost to send shipments to us will be fully paid by the customer. We are not liable for any shipments from you that are lost or damaged on it's way to us. We very strongly recommend insurance when shipping any items of value. The condition of items as received will be the basis for your Payout; please refer to our shipping guide for advice on how to protect your cards in transit.
Section III. Customer Service
We strive to provide excellent and transparent customer service for every transaction. Inevitably, small issues will arise and will be handled as best as we are able. We ask that you have patience with us during busy times, and that you give us the opportunity to fix any issues that may occur. Please never hesitate to reach out to us with any questions or concerns you have related to your Card Conduit experience.
Section IV. Returns and Disputes
Under normal circumstances, your shipment processing is considered "finalized" when we send your results. Once finalized, cards cannot be returned to you and our assessed grading/value cannot be disputed. This is because our business relies on specific handling logistics to effectively sort cards and organize them for shipment to our vendors. Once processing is finalized, the cards go into our general outgoing inventory and it is not possible to determine which cards came from your shipment at that point.
We realize some customers would like an opportunity to review the processing results (and grading). If you make this request in the "special instructions" section when submitting the shipping details of your shipment, you will have 48 hours after receiving your report to review the results and inform us of any issues or concerns you may have. During that 48 hour window, we will hold the contents of your shipment to make it possible for us to review and resolve your concerns, prior to merging the cards into our general inventory. In the event there are issues or concerns, we will work with you to find a mutually acceptable solution to address it. In the event there are no issues or concerns, the processing will then be finalized.
If there are items you shipped by mistake, please contact us before we receive the shipment so we can set them aside. You will be responsible for paying any return shipping.
Section V. Payout Methods
Currently our Payout Methods are via Paypal or mailed Check. Payouts are generally processed 1 week after your shipment has been fully processed (exceptions to this are discussed below in Section VI).
- Checks are mailed via USPS.
- Delivery typically takes 5-7 business days once the payout has been processed, but could be longer depending on USPS.
- Checks not cashed within 180 days will be cancelled.
- Paypal payments are made the same day as your Payout has processed (i.e., generally 1 week after your shipment has been fully processed). The funds should show up in your account shortly after processing.
- Paypal charges fees to you to receive payment. Please see Paypal for details.
- Additional information that may or may not apply to your
- When Paypal accounts that do not have extensive history receive a payment, PayPal may place a hold on the funds. Please let us know as soon as possible if this happens so we can mark the items "received" to reduce the wait time. Please note that this hold is by determined by Paypal, not by us.
Section VI. Process of Shipments and Expected Timelines
- Once we physically receive your shipment, we will update our website to mark the shipment as "received" and you will be notified via email.
- Shipments will be fully processed within 1 week of receipt; exceptionally large collections may take longer to process, and you will be notified directly if/when we anticipate your collection to take longer to process.
- All cards are individually cataloged (unless you've selected Exclusions, explained below).
- All items not considered to be bulk (defined as cards without an individual buy price that is at least $0.10 or higher) will be assessed individually to determine condition.
- Our grading of the condition of the items is based on the grade we believe our partners will give the card. All grades on cards are final and you may not dispute the grading of any card(s) once the processing has been finalized. Please see Section IV above for additional details on how and when your shipment is finalized. Please see Section VII below for more information on grading.
- Once your Shipment is processed, you will receive a breakdown of each item, its condition (for non-bulk items), and value.
- Cards found to be counterfeit/fake will be assessed at zero value and, per industry guidelines, will be destroyed.
We do our absolute best to provide you with the highest payout possible for each item in your collection from among our list of wholesale vendors; transparency and trustworthiness are paramount.
For non-bulk items, the price you receive is based on the price our partners are paying for them - at the condition we have graded the item (i.e., generally the best available buylist price among our chosen partners).
For bulk items (i.e., anything not being purchased individually by our partners for $0.10 or higher), the payout per item will be as follows:
- Common $0.00
- Uncommon $0.002
- Rare $0.03
- Mythic $0.13
- Basic Land $0.005
- Full-Art Basic Land $0.04
- Foil Common $0.03
- Foil Uncommon $0.03
- Foil Rare $0.05
- Foil Mythic $0.13
- Foil Basic Land $0.10
- Bulk Items deemed to be in Moderately Played (MP) condition or worse will be given a value of zero, as they are generally not sellable items
The fee we charge you for our services is equal to:
- 10% of the total assessed value of your shipment PLUS
- $0.03 per card individually cataloged in your shipment.
Total assessed value is calculated using the best buylist prices available from our partners. Items falling into our definition of "bulk" will be assessed a value according to our bulk rates.
The fee is deducted from the Payout due to you. Our fees are only deducted from the Payout; you will never be asked to make separate payment. In the event the fee exceeds the Payout, there will simply be no Payout due.
When registering your shipment, you will have the option to exclude certain categories of cards from being individually cataloged. We will still check those card categories for items of value and process those normally, but cards without obvious value will:
- Not appear in your itemized report, or bulk values
- Incur no processing fees (i.e., the $0.03 per card noted above)
- Be donated (i.e., not monetized by us in any way)
The amount of your Payout cannot be disputed once the shipment processing has been finalized. Please see Section IV above for additional details on how and when your shipment processing is finalized. Our trustworthiness in accurately indexing the cards in your Shipment, grading the cards in your Shipment, and reporting the true dollar amounts we expect to receive from our partners for the cards in your Shipment is critical to the success of our business - and to your satisfaction. We have a lengthy history in the Magic Industry and a well-known reputation for fair-dealing and trustworthiness.
You will receive a list breaking down all of your non-bulk priced cards and conditions as well as a count of each type of bulk you're paid out for.
- Payouts will be processed roughly 1 week after your shipment has been Processed using the Payout method selected by you.
- Collections of exceptional value ($2,000 or more) or with exceptional items (e.g., cards at high risk of being counterfeit, such as items from Alpha, Beta, Unlimited, Arabian Nights, Antiquities or unusual/illiquid promotional items) may have their Payouts delayed if additional verification is required. In the event of a Payout delay, you will be contacted by our customer support and kept apprised of the reason for the delay and the timeline for your Payout.
Section VII. Condition Guide
Our grading ranges are NM (Near Mint), LP (Lightly Played), MP (Moderately Played), HP (Heavily Played), and DMG (Damaged). Borderline cards will be considered to be the lesser grade.
These grades fit within each of our partners' conditional guidelines and follow normal industry standards. The grade we assign to a card is the same condition we will declare that card to be when selling it to a partner (or the closest equivalent thereof if the partner uses a different scale).