Customer Reviews
of our Magic collection selling service
Review
Replied Mar 06 2025
Review
By the time I got my payout though I feel as if there was a bit of a bait an ... Read more
By the time I got my payout though I feel as if there was a bit of a bait and switch. Despite sorting literally every card myself and seeing firsthand that they were all near mint / good quality (every card had been sleeved, most never played) nearly my entire shipment got dinged by varying levels of damage, drastically reducing my payout (2/3 what I expected).
Maybe things got damaged in shipping (I paid extra close care to this however) and maybe their standards are just higher than mine (I did not look at every card under a microscope) but it does leave a nagging feeling that they just skimmed some off the top, and supposedly 'damaged' cards that seemed mint to me got stolen (I received $0 payout from them) and are likely being sold once again.
You pay for convenience I suppose, but in my case I put in more work that I should have. I doubt this review will see the light of day, but if it does I'd recommend either meticulously documenting the state of every card you send in so you have a chance to dispute, or simply sending in your lower value cards without sorting them yourself to maximize your time/money ratio.
Replied Mar 02 2025
It is challenging to offer specific insight here since the cards were processed more than a month ago. Based on the description here, there may be a disconnect between the grading standards we use, and the standards used by the customer. We do our best to set expectations ahead of time on that front, and we always encourage customers to examine our grading standards, and also to inspect their cards (including the back) with adequate lighting outside of sleeves/binders, prior to sending their cards in.
The best advice we can provide for those considering the service is to reach out to us if you are surprised by the grading. We are always willing to provide additional insight and support for the grading, and in most cases this enables us to get on the same page. Staying silent should never be viewed as the best option - we want you to conclude every transaction with us on a positive note!
It is challenging to offer specific insight here since the cards were processed more than a month ago. Based on the description here, there may be a disconnect between the grading standards we use, and the standards used by the customer. We do our best to set expectations ahead of time on that front, and we always encourage customers to examine our grading standards, and also to inspect their cards (including the back) with adequate lighting outside of sleeves/binders, prior to sending their cards in.
The best advice we can provide for those considering the service is to reach out to us if you are surprised by the grading. We are always willing to provide additional insight and support for the grading, and in most cases this enables us to get on the same page. Staying silent should never be viewed as the best option - we want you to conclude every transaction with us on a positive note!
Review
While I didn't expect Near mint, I also didn't expect moderately play ... Read more
While I didn't expect Near mint, I also didn't expect moderately played as a majority. Literally ever card I sent (217) minus 10%, came out of a box or binder. NEVER played. 50% of my card were graded as MP. Went from a low end $600, to only $460. I did all the sorting, 4+ hours. Should have sold on Ebay or FB.
I did not contest, as it was a mute point. Their grading opinion against mine. Final review- Sell your expensive cards individually, only send bulk here. You don't get fair value. Apparently- e everthing is "Moderately Played". Can't trust a computer program to rate cards, it takes human eyes.
Replied Feb 27 2025
We are never aware of the history of cards when they are sent in - and ultimately the only thing we can assess is the condition of the cards when they are received. The designation of "played" does not speak to what was done with the cards, and instead is a designation of the amount of wear on the cards.
We do not utilize computer programs to grade cards; everything is graded by humans.
If you're concerned that you may not be on the same page when your report comes in, we always recommend adding a hold for review on your shipment, which allows ... Read more
We are never aware of the history of cards when they are sent in - and ultimately the only thing we can assess is the condition of the cards when they are received. The designation of "played" does not speak to what was done with the cards, and instead is a designation of the amount of wear on the cards.
We do not utilize computer programs to grade cards; everything is graded by humans.
If you're concerned that you may not be on the same page when your report comes in, we always recommend adding a hold for review on your shipment, which allows us to easily have a discussion and provide you ample evidence to support the grading. Even without the hold for review, don't stay silent - reach out to us - we want you to conclude your transaction making the same recommendation for this service as your family and friends.
Review
Replied Feb 20 2025
"Pack fresh" unfortunately is not a grade for a card. We always strongly recommend that folks inspect their cards for wear before sending them in, as assumptions about the condition can lead to disappointment. Ultimately, we need to grade the cards as they are received with consistent conditioning standards. Anyone concerned about the grading not matching the conditioning standards should consider a hold for review which will allow us to discuss the cards to get on the same page prior to finalizing your shipment. Even without a hold, we encourage you to reach out to discuss any surprises with your shipment - we will always do our best to try to reach an acceptable conclusion with you!
The payment was delayed by a day as a result of the bank holiday, but unfortunately that is not something we can control. We do offer the ability to be paid the next business day after you receive your report, but that was not selected in this instance.
"Pack fresh" unfortunately is not a grade for a card. We always strongly recommend that folks inspect their cards for wear before sending them in, as assumptions about the condition can lead to disappointment. Ultimately, we need to grade the cards as they are received with consistent conditioning standards. Anyone concerned about the grading not matching the conditioning standards should consider a hold for review which will allow us to discuss the cards to get on the same page prior to finalizing your shipment. Even without a hold, we encourage you to reach out to discuss any surprises with your shipment - we will always do our best to try to reach an acceptable conclusion with you!
The payment was delayed by a day as a result of the bank holiday, but unfortunately that is not something we can control. We do offer the ability to be paid the next business day after you receive your report, but that was not selected in this instance.
Review
Review
Replied Feb 09 2025
This shipment was over 1500 cards with an assessed value (before our fees) of 62.3% of NM TCGLow. Other recent shipments include one at 69.85% and another at 71%. It isn't clear where the 40% value cited is coming from. We always encourage anyone with questions or concerns to reach out to us - we'd be happy to discuss and get on the same page!
This shipment was over 1500 cards with an assessed value (before our fees) of 62.3% of NM TCGLow. Other recent shipments include one at 69.85% and another at 71%. It isn't clear where the 40% value cited is coming from. We always encourage anyone with questions or concerns to reach out to us - we'd be happy to discuss and get on the same page!
Review
Review
The overall process is really good, and other people have obviously had a better experience than I did. I just didn't think a majority of the cards I sent ... Read more
The overall process is really good, and other people have obviously had a better experience than I did. I just didn't think a majority of the cards I sent in were moderately played or heavily played. I had cards that were sleeved that were graded as moderately played, and I just don't agree.
I sent a small amount of cards to Card Conduit, and a larger amount to another online place. I'm glad that I did that, because the experience with the other place netted much better grades, and more money.
Review
Review
Replied Nov 06 2024
Review
I usually buy NM/LP when I do buy singles. I double sleeve all my decks and am careful when shuffling/ handling. I knew that some of my older cards were closer to MP but there was also a few cards that I opened from packs/ secret lair boxes and immediately sleeved and not played with that were marked at MP. It just seemed like any bit of wear would automatically drop a card down from NM to MP. Also if I knew that some of these higher priced cards would drop over half their value going from NM to LP I probably wouldn't have sent them.
I appreciate the service, but I don't think I will try again.
Review
Replied Sep 08 2024
The delay was a result of a COVID-19 outbreak affecting a significant portion of our staff over a period of weeks, and we alerted all customers to potential delays resulting from the staffing shortage. Unfortunately, low-value, bulky shipments faced the most delay, as the time to complete those shipments takes a disproportionate amount of staff time.
We can certainly understand the frustration resulting from the delays, but it should be noted that this was an unusual situation that should not be assumed to be the norm for any future shipments.
The delay was a result of a COVID-19 outbreak affecting a significant portion of our staff over a period of weeks, and we alerted all customers to potential delays resulting from the staffing shortage. Unfortunately, low-value, bulky shipments faced the most delay, as the time to complete those shipments takes a disproportionate amount of staff time.
We can certainly understand the frustration resulting from the delays, but it should be noted that this was an unusual situation that should not be assumed to be the norm for any future shipments.
Review
Replied Aug 29 2024
Older foils in particular have a high premium for Near Mint because they are much harder to find decades later. We always recommend inspecting cards prior to sending them in - but critically - to do so without sleeves / binder pages that hide certain types of wear (scratching, clouding) very common with foils. This helps prevent surprises when it comes to grades.
If you are concerned about potential grading differences, you can always request that your shipment be held for review - which will allow us to easily provide you more information and context about the grades. Even if you haven't made that request, we will still do our best to provide additional information about grades in order to get on the same page - but you need to reach out to us in order to make that happen.
Older foils in particular have a high premium for Near Mint because they are much harder to find decades later. We always recommend inspecting cards prior to sending them in - but critically - to do so without sleeves / binder pages that hide certain types of wear (scratching, clouding) very common with foils. This helps prevent surprises when it comes to grades.
If you are concerned about potential grading differences, you can always request that your shipment be held for review - which will allow us to easily provide you more information and context about the grades. Even if you haven't made that request, we will still do our best to provide additional information about grades in order to get on the same page - but you need to reach out to us in order to make that happen.
Review
Review
I understand if I misgraded some of my cards, however, Card Conduit downgraded every single card I sent in. I have over 100 transactions on TCGPlayer without a single negative feedback response. I'm not an expert but I believe I wouldn't have misgraded every single card I sent in.
Card Conduit should have paused the transaction, highlighted the discrepancies and allowed me the option of proceeding, appealing, or getting the cards back. Frankly speaking, as it stands, I cannot and would not recommend the service at all.
Replied Mar 20 2024
"Discrepancies" indicates that perhaps you misunderstood how our service works. You are not submitting your own grading to us – instead, we are assessing your cards and assigning a grade. The estimates prices are just that – estimates for each potential condition type, and you confirm you understand that when creating a shipment with us. As such, we are unaware of what you yourself may have graded the cards – and a ... Read more
"Discrepancies" indicates that perhaps you misunderstood how our service works. You are not submitting your own grading to us – instead, we are assessing your cards and assigning a grade. The estimates prices are just that – estimates for each potential condition type, and you confirm you understand that when creating a shipment with us. As such, we are unaware of what you yourself may have graded the cards – and are simply assessing them per the relevant vendor criteria; the only way we would know if you disagreed with that assessment would be if you expressed it to us. Had you done that, we would have been happy to walk you through the grading process and provide evidence supporting the grades – and to find a mutually agreeable solution. Unfortunately, having said nothing to us for two weeks, that is no longer a possibility as those cards are not in our possession any longer.
We do offer the ability to request a hold for review, which gives you the opportunity to review the report prior to finalization. Even without requesting this, though, we always want people to feel like the have the opportunity to discuss and understand their report – but that cannot happen unless you speak with us – and we absolutely encourage everyone to never hesitate to reach out to us for a discussion.
Review
Review
Since there is no way to challenge a grading or refuse to sell a low graded card and have it shipped back I am disappointed with the overall payment. I know all my cards were ne ... Read more
Since there is no way to challenge a grading or refuse to sell a low graded card and have it shipped back I am disappointed with the overall payment. I know all my cards were never played, yet it appears that 60% of my foils were low graded. Your shipping instructions say not to use sleeves so how am I to challenge the 'scratches' indicated upon receipt.
I would prefer to sell my cards on my own in order to get a significantly higher price.
Please don't take this review as a negative about yourself or this site. This service is just not for me at this time.
Thank you for your time.
Review
Replied Dec 13 2023
Review
Replied Nov 11 2023
“Micro-abrasions” are not unseen – they are visible, but small – and the more there are, the more it factors into the grade. “Micro” does not mean you need a microscope to see them. The explanation provided to this customer, with contrasting supporting pictures, was that sleeves in particular can hide (and also cause) wear that exists on a card. Cards must be inspected outside of sl ... Read more
“Micro-abrasions” are not unseen – they are visible, but small – and the more there are, the more it factors into the grade. “Micro” does not mean you need a microscope to see them. The explanation provided to this customer, with contrasting supporting pictures, was that sleeves in particular can hide (and also cause) wear that exists on a card. Cards must be inspected outside of sleeves with proper lighting to make an accurate assessment, and pictures were provided to show how much wear can be hidden by sleeves.
The grade you purchase a card at is not determinative of that grade. Similarly, opening a card and double sleeving it and putting it in a binder does not necessarily mean that card is near mint. Cards should be inspected prior to sending in to understand the condition they are in, rather than relying on a condition those cards may have been in several years ago. We must grade the cards in the condition they are received, and that was what was done here.
Vendors do have different criteria for grading, and our system is unique because it factors in criteria from many vendors – and our job is to maximize the value, not maximize the grade. When you go to an LGS, often you may not even get a grade – you just get a price, which is reflective of the grade – and it can be easy to ignore the fact that your payouts from our service are vastly superior to the typical LGS even if the grade itself is disappointing you.
Grading can be subjective, and that can be difficult to grapple with especially when dealing with large amounts of cards. For anyone who has concerns about grading, we always recommend requesting a hold for review on the shipment, which will allow us to provide documentation of wear on any cards in the shipment and give us the opportunity to get on the same page prior to finalizing your experience with us.
Review
Replied Sep 13 2023