Customer Reviews

of our Magic collection selling service

We're sorry you did not have an exceptional experience with our service. Based on your responses, it appears that you did not receive any of the communications coming from our side – you were replied to via our website chat when you initially raised concerns about price shifts (prior to your report being finalized), you received a system message linking you to your finalized report, and you received a personal email from our head of operations walking you through your report. None of those points of contact received any feedback from you at any point in time.

"Discrepancies" indicates that perhaps you misunderstood how our service works. You are not submitting your own grading to us – instead, we are assessing your cards and assigning a grade. The estimates prices are just that – estimates for each potential condition type, and you confirm you understand that when creating a shipment with us. As such, we are unaware of what you yourself may have graded the cards – and a ... Read more

We're sorry you did not have an exceptional experience with our service. Based on your responses, it appears that you did not receive any of the communications coming from our side – you were replied to via our website chat when you initially raised concerns about price shifts (prior to your report being finalized), you received a system message linking you to your finalized report, and you received a personal email from our head of operations walking you through your report. None of those points of contact received any feedback from you at any point in time.

"Discrepancies" indicates that perhaps you misunderstood how our service works. You are not submitting your own grading to us – instead, we are assessing your cards and assigning a grade. The estimates prices are just that – estimates for each potential condition type, and you confirm you understand that when creating a shipment with us. As such, we are unaware of what you yourself may have graded the cards – and are simply assessing them per the relevant vendor criteria; the only way we would know if you disagreed with that assessment would be if you expressed it to us. Had you done that, we would have been happy to walk you through the grading process and provide evidence supporting the grades – and to find a mutually agreeable solution. Unfortunately, having said nothing to us for two weeks, that is no longer a possibility as those cards are not in our possession any longer.

We do offer the ability to request a hold for review, which gives you the opportunity to review the report prior to finalization. Even without requesting this, though, we always want people to feel like the have the opportunity to discuss and understand their report – but that cannot happen unless you speak with us – and we absolutely encourage everyone to never hesitate to reach out to us for a discussion.

While it can be frustrating that a card pulled from a pack is not Near Mint, that unfortunately can be the case. We have seen the exact same wear on other copies of The One Ring (foil) coming out of packs and is indicative of a quality control issue. Condition does not factor in whether it was out of the pack in that condition, and as always we must assess the card in the condition it is in when received.

While it can be frustrating that a card pulled from a pack is not Near Mint, that unfortunately can be the case. We have seen the exact same wear on other copies of The One Ring (foil) coming out of packs and is indicative of a quality control issue. Condition does not factor in whether it was out of the pack in that condition, and as always we must assess the card in the condition it is in when received.

We can understand and sympathize with customers who have certain expectations regarding grades, only to find out that they didn’t have a full understanding of how grading works in the industry. We do our best to offer photographic evidence to educate and explain the grading process; as is cited here, a very clear example was provided, though the customer declined to see any further examples when offered. The fact that the pictures show clear wear supporting the grade, but it was “unconvincing” certainly does indicate a disconnect, and unfortunately that is a difficult bridge to gap.

“Micro-abrasions” are not unseen – they are visible, but small – and the more there are, the more it factors into the grade. “Micro” does not mean you need a microscope to see them. The explanation provided to this customer, with contrasting supporting pictures, was that sleeves in particular can hide (and also cause) wear that exists on a card. Cards must be inspected outside of sl ... Read more

We can understand and sympathize with customers who have certain expectations regarding grades, only to find out that they didn’t have a full understanding of how grading works in the industry. We do our best to offer photographic evidence to educate and explain the grading process; as is cited here, a very clear example was provided, though the customer declined to see any further examples when offered. The fact that the pictures show clear wear supporting the grade, but it was “unconvincing” certainly does indicate a disconnect, and unfortunately that is a difficult bridge to gap.

“Micro-abrasions” are not unseen – they are visible, but small – and the more there are, the more it factors into the grade. “Micro” does not mean you need a microscope to see them. The explanation provided to this customer, with contrasting supporting pictures, was that sleeves in particular can hide (and also cause) wear that exists on a card. Cards must be inspected outside of sleeves with proper lighting to make an accurate assessment, and pictures were provided to show how much wear can be hidden by sleeves.

The grade you purchase a card at is not determinative of that grade. Similarly, opening a card and double sleeving it and putting it in a binder does not necessarily mean that card is near mint. Cards should be inspected prior to sending in to understand the condition they are in, rather than relying on a condition those cards may have been in several years ago. We must grade the cards in the condition they are received, and that was what was done here.

Vendors do have different criteria for grading, and our system is unique because it factors in criteria from many vendors – and our job is to maximize the value, not maximize the grade. When you go to an LGS, often you may not even get a grade – you just get a price, which is reflective of the grade – and it can be easy to ignore the fact that your payouts from our service are vastly superior to the typical LGS even if the grade itself is disappointing you.

Grading can be subjective, and that can be difficult to grapple with especially when dealing with large amounts of cards. For anyone who has concerns about grading, we always recommend requesting a hold for review on the shipment, which will allow us to provide documentation of wear on any cards in the shipment and give us the opportunity to get on the same page prior to finalizing your experience with us.

Unfortunately we do not have any control over what Paypal decides. We are always willing to confirm our receipt with Paypal to reduce or remove holds, but that option isn't always available. Absent that, we are also always willing to switch payment methods if Paypal has decided to be unreasonable. All of those options are available to anyone who reaches out to work with us on it.

Unfortunately we do not have any control over what Paypal decides. We are always willing to confirm our receipt with Paypal to reduce or remove holds, but that option isn't always available. Absent that, we are also always willing to switch payment methods if Paypal has decided to be unreasonable. All of those options are available to anyone who reaches out to work with us on it.

We are very sorry to see that your experience with our service did not meet your expectations. Our service can bring some unique situations into play that are worth enumerating here. Before that, though, we will also note that all the recently released cards from your shipment actually were graded near mint – so it isn't clear which cards you're referring to that were straight out of the pack and sent to us. It was only cards from older sets in your shipment that we graded worse than near mint. In situations where there are questions about our process or grading, we do encourage customers to reach out to us to investigate and receive more information regarding our grades – we are always happy to provide more information and/or pictures to ensure we are on the same page.

One of the more unique parts about our service is that we are maximizing the payout for a particular cards, rather than maximizing the grade for a particular card. This can be jarring for customers to see ca ... Read more

We are very sorry to see that your experience with our service did not meet your expectations. Our service can bring some unique situations into play that are worth enumerating here. Before that, though, we will also note that all the recently released cards from your shipment actually were graded near mint – so it isn't clear which cards you're referring to that were straight out of the pack and sent to us. It was only cards from older sets in your shipment that we graded worse than near mint. In situations where there are questions about our process or grading, we do encourage customers to reach out to us to investigate and receive more information regarding our grades – we are always happy to provide more information and/or pictures to ensure we are on the same page.

One of the more unique parts about our service is that we are maximizing the payout for a particular cards, rather than maximizing the grade for a particular card. This can be jarring for customers to see cards they believed to be one grade instead come in at another. The key is to view the payout for the card and whether that is satisfactory, as there are many scenarios where a lower grade results in a higher payout. By way of example, the KTK Bloodstained Mires in this shipment were graded at LP, which was a payout of $28.67, while the highest NM price would be $28.48. In this example, grading the card at LP results in a superior payout.

Further to this point, every vendor we outlet cards to has their own rules regarding grading. Because there is no "one size fits all" approach, what one vendor might accept as NM may not be accepted by another vendor. If there is a card that would be accepted as NM by one vendor, but that payout is less than what another vendor's LP price is, we would again grade the card as LP in order to maximize the payout.

Lastly, although this did not appear to affect your shipment (as the cards from recent sets were all graded as near mint), it is very much worth noting that cards straight out of the pack are not necessarily near mint. Most people who have purchased sealed product in recent years has faced this to some degree, but the print quality and margin for error therein may mean that a card straight out of the pack is near mint. While we can absolutely share in the frustration many players feel about this, we unfortunately still have to grade the cards in their "as is" condition, and cannot take into account the fact that they may have been pulled out of the pack in that condition.

We're sorry your experience didn't match up with your expectations, but we very much appreciate your feedback. We'll do our best to address each of your concerns.

We try to clearly communicate our service timeframe in our terms and FAQ. The speed of processing for your shipment was fairly standard for us: 1 week to process the cards, and 1 additional week to issue payout. There were 2 days, according to our records/tracking, between delivery and when we marked it received/queued for processing, which is also fairly standard. We will see if there are opportunities to make this timeline clearer so everyone knows what to expect.

About your payout: We never like to see a shipment where the total payout is less than the total fees, as was the case in this situation. That always indicates a large amount of bulk (valueless) cards. In such cases, we strongly recommend our option to exclude commons from processing. You declined this option when you created your shipment, and even s ... Read more

We're sorry your experience didn't match up with your expectations, but we very much appreciate your feedback. We'll do our best to address each of your concerns.

We try to clearly communicate our service timeframe in our terms and FAQ. The speed of processing for your shipment was fairly standard for us: 1 week to process the cards, and 1 additional week to issue payout. There were 2 days, according to our records/tracking, between delivery and when we marked it received/queued for processing, which is also fairly standard. We will see if there are opportunities to make this timeline clearer so everyone knows what to expect.

About your payout: We never like to see a shipment where the total payout is less than the total fees, as was the case in this situation. That always indicates a large amount of bulk (valueless) cards. In such cases, we strongly recommend our option to exclude commons from processing. You declined this option when you created your shipment, and even specifically commented that you did not want to exclude any items in your shipment notes. Unfortunately the ~1300 non-foil commons in your shipment only had about $6.45 in buylist value, far less than the fees required for our team to process all of those items.

Overall the complexion of your shipment was a little unique in that it was a large volume of low value cards. While the TCG retail value was around $300, it's not unusual for lower value items to have little or no buylist (wholesale) value, as was the case with many cards here. Keep in mind that bulk items that do not appear on vendor buylists appear to have some notable value on TCGPlayer, but unfortunately do not actually have value beyond typical bulk rates. This is due to minimum card values from people listing their cards for sale, taking into account both selling fees and cost to ship.