Customer Reviews
of our Magic collection selling service
Keith
Review left Mar 02 2025
Smooth Service but Feel Taken Advantage of
Review
Honestly a little bummed about my Card Conduit experience. Their website and customer service are all top notch, and I was pleased by their flexible options. I opted to save even more money by sorting everything myself.
By the time I got my payout though I feel as if there was a bit of a bait and switch. Despite sorting literally every card myself and seeing firsthand that they were all near mint / good quality (every card had been sleeved, most never played) nearly my entire shipment got dinged by varying levels of damage, drastically reducing my payout (2/3 what I expected).
Maybe things got damaged in shipping (I paid extra close care to this however) and maybe their standards are just higher than mine (I did not look at every card under a microscope) but it does leave a nagging feeling that they just skimmed some off the top, and supposedly 'damaged' cards that seemed mint to me got stolen (I received $0 payout from them) and are likely being sold once again.
You pay for convenience I suppose, but in my case I put in more work that I should have. I doubt this review will see the light of day, but if it does I'd recommend either meticulously documenting the state of every card you send in so you have a chance to dispute, or simply sending in your lower value cards without sorting them yourself to maximize your time/money ratio.
By the time I got my payout though I feel as if there was a bit of a bait and switch. Despite sorting literally every card myself and seeing firsthand that they were all near mint / good quality (every card had been sleeved, most never played) nearly my entire shipment got dinged by varying levels of damage, drastically reducing my payout (2/3 what I expected).
Maybe things got damaged in shipping (I paid extra close care to this however) and maybe their standards are just higher than mine (I did not look at every card under a microscope) but it does leave a nagging feeling that they just skimmed some off the top, and supposedly 'damaged' cards that seemed mint to me got stolen (I received $0 payout from them) and are likely being sold once again.
You pay for convenience I suppose, but in my case I put in more work that I should have. I doubt this review will see the light of day, but if it does I'd recommend either meticulously documenting the state of every card you send in so you have a chance to dispute, or simply sending in your lower value cards without sorting them yourself to maximize your time/money ratio.
Card Conduit Team
Replied Mar 02 2025
We do not edit/remove negative reviews from our site, so this review will certainly see the light of day.
It is challenging to offer specific insight here since the cards were processed more than a month ago. Based on the description here, there may be a disconnect between the grading standards we use, and the standards used by the customer. We do our best to set expectations ahead of time on that front, and we always encourage customers to examine our grading standards, and also to inspect their cards (including the back) with adequate lighting outside of sleeves/binders, prior to sending their cards in.
The best advice we can provide for those considering the service is to reach out to us if you are surprised by the grading. We are always willing to provide additional insight and support for the grading, and in most cases this enables us to get on the same page. Staying silent should never be viewed as the best option - we want you to conclude every transaction with us on a positive note!
It is challenging to offer specific insight here since the cards were processed more than a month ago. Based on the description here, there may be a disconnect between the grading standards we use, and the standards used by the customer. We do our best to set expectations ahead of time on that front, and we always encourage customers to examine our grading standards, and also to inspect their cards (including the back) with adequate lighting outside of sleeves/binders, prior to sending their cards in.
The best advice we can provide for those considering the service is to reach out to us if you are surprised by the grading. We are always willing to provide additional insight and support for the grading, and in most cases this enables us to get on the same page. Staying silent should never be viewed as the best option - we want you to conclude every transaction with us on a positive note!
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