Customer Reviews

of our Magic collection selling service

We require customers to label each shipment with the unique Shipment ID provided during registration. In this case, the customer mislabeled their box -- which became apparent when our processing team found that the enclosed cards belonged to another sorted shipment the customer had registered with us.

Our support team promptly reached out to notify the customer of the discrepancy. We did not receive a response. We placed the affected shipment on hold and, after waiting without hearing back, proceeded to process the shipment that matched the cards we had in hand.

Several weeks later, the customer contacted us claiming we received cards that our records -- including intake notes, outreach history, and video evidence -- show we did not receive. We shared our original communication about the issue, which the customer states they did not see. The customer also indicated they had emailed us multiple times, though we have no record of those messages.

We take shipment accuracy seriously and make every effort to flag issues early and work with customers to resolve them. We're confident in our process and documentation in this case.

We require customers to label each shipment with the unique Shipment ID provided during registration. In this case, the customer mislabeled their box -- which became apparent when our processing team found that the enclosed cards belonged to another sorted shipment the customer had registered with us.

Our support team promptly reached out to notify the customer of the discrepancy. We did not receive a response. We placed the affected shipment on hold and, after waiting without hearing back, proceeded to process the shipment that matched the cards we had in hand.

Several weeks later, the customer contacted us claiming we received cards that our records -- including intake notes, outreach history, and video evidence -- show we did not receive. We shared our original communication about the issue, which the customer states they did not see. The customer also indicated they had emailed us multiple times, though we have no record of those messages.

We take shipment accuracy seriously and make every effort to flag issues early and work with customers to resolve them. We're confident in our process and documentation in this case.

We require customers to label each shipment with the unique Shipment ID provided during registration. In this case, the customer mislabeled their box -- which became apparent when our processing team found that the enclosed cards belonged to another sorted shipment the customer had registered with us.

Our support team promptly reached out to notify the customer of the discrepancy. We did not receive a response. We placed the affected shipment on hold and, after waiting without hearing back, proceeded to process the shipment that matched the cards we had in hand.

Several weeks later, the customer contacted us claiming we received cards that our records -- including intake notes, outreach history, and video evidence -- show we did not receive. We shared our original communication about the issue, which the customer states they did not see. The customer also indicated they had emailed us multiple times, though we have no record of those messages.

We take shipment accuracy seriously and make every effort to flag issues early and work with customers to resolve them. We're confident in our process and documentation in this case.

We require customers to label each shipment with the unique Shipment ID provided during registration. In this case, the customer mislabeled their box -- which became apparent when our processing team found that the enclosed cards belonged to another sorted shipment the customer had registered with us.

Our support team promptly reached out to notify the customer of the discrepancy. We did not receive a response. We placed the affected shipment on hold and, after waiting without hearing back, proceeded to process the shipment that matched the cards we had in hand.

Several weeks later, the customer contacted us claiming we received cards that our records -- including intake notes, outreach history, and video evidence -- show we did not receive. We shared our original communication about the issue, which the customer states they did not see. The customer also indicated they had emailed us multiple times, though we have no record of those messages.

We take shipment accuracy seriously and make every effort to flag issues early and work with customers to resolve them. We're confident in our process and documentation in this case.

When this customer reached out with concerns about their report, we reviewed the cards in question and confirmed they had been graded appropriately by our team as LP (lightly played).

While in overall good shape, the cards consistently had numerous edge dings on the upper left and bottom right edges that meant they could not be considered NM. We shared photos with the customer, and asked about how the cards had been shipped, as this kind of wear pattern can often relate to damage in transit.

We can certainly understand that this is not what the customer was hoping to hear. Our team responded in a respectful and constructive manner, and so we find it surprising to hear our response described as flippant. Because we were unable to get on the same page, we have shipped the cards back to the customer at our expense.

For anyone evaluating our service who is particularly concerned with grading, we recommend requesting a hold for review to make it easy to discuss your results prior to finalization. We must evaluate cards based on their condition when we receive them and in accordance with our guidelines.

When this customer reached out with concerns about their report, we reviewed the cards in question and confirmed they had been graded appropriately by our team as LP (lightly played).

While in overall good shape, the cards consistently had numerous edge dings on the upper left and bottom right edges that meant they could not be considered NM. We shared photos with the customer, and asked about how the cards had been shipped, as this kind of wear pattern can often relate to damage in transit.

We can certainly understand that this is not what the customer was hoping to hear. Our team responded in a respectful and constructive manner, and so we find it surprising to hear our response described as flippant. Because we were unable to get on the same page, we have shipped the cards back to the customer at our expense.

For anyone evaluating our service who is particularly concerned with grading, we recommend requesting a hold for review to make it easy to discuss your results prior to finalization. We must evaluate cards based on their condition when we receive them and in accordance with our guidelines.

The maximum possible value for this shipment if everything was NM was $546.81, not $600. Of the 142 cards, 10 were MP, 9 were LP and the rest were NM. As a result, the total assessed value (before fees) was $514.23. The retail value (TCGLow) of these cards at NM was $692.41; as such, the assessed value as graded was 74.27% and the amount paid after fees was 70.55% of the NM retail value. Most folks would view this result as very good, so it is disheartening to hear the customer felt "scammed".

The condition names which include "played" in them are industry terms - they describe the amount and type of wear on a card, and are not suggesting that the wear came from any particular activity, like playing with the cards. We must always grade the cards as they are received, and cannot take into account the history of the cards. If you aren't familiar with grading or are surprised by the grading of the report, contacting us is always the best course of action, as we will always do our best to provide more information and context, with the aim to conclude the transaction in a satisfactory manner.

The maximum possible value for this shipment if everything was NM was $546.81, not $600. Of the 142 cards, 10 were MP, 9 were LP and the rest were NM. As a result, the total assessed value (before fees) was $514.23. The retail value (TCGLow) of these cards at NM was $692.41; as such, the assessed value as graded was 74.27% and the amount paid after fees was 70.55% of the NM retail value. Most folks would view this result as very good, so it is disheartening to hear the customer felt "scammed".

The condition names which include "played" in them are industry terms - they describe the amount and type of wear on a card, and are not suggesting that the wear came from any particular activity, like playing with the cards. We must always grade the cards as they are received, and cannot take into account the history of the cards. If you aren't familiar with grading or are surprised by the grading of the report, contacting us is always the best course of action, as we will always do our best to provide more information and context, with the aim to conclude the transaction in a satisfactory manner.

The best advice we can provide to those who are considering the service is to contact us if any of your grading is a surprise. The first we had heard that there was any issue with this shipment was when this review was posted, well past any time where we could provide an explanation for the grades or return any items back. We are always willing to have a discussion to get on the same page, and our goal is to conclude every transaction with expectations met or exceeds.

The best advice we can provide to those who are considering the service is to contact us if any of your grading is a surprise. The first we had heard that there was any issue with this shipment was when this review was posted, well past any time where we could provide an explanation for the grades or return any items back. We are always willing to have a discussion to get on the same page, and our goal is to conclude every transaction with expectations met or exceeds.

We understand it is always unfortunate when your expectations are not met with respect to grading, but it is unusual for folks who have used our service extensively to run into surprises. The cards in question here are dual lands, and white border cards can present well at a glance, but the backs of the cards also need to be looked at and graded appropriately. We unfortunately cannot use more lax grading criteria because the card is old - we must grade the cards as they are received, even for cards more than two decades old.

In most cases, grading disconnects stem from assumptions - in this case, assuming that because it was purchased in a certain condition and "not played", it remained in that condition for an extended period of time. Sleeves/binders do not make cards impervious to wear rather, they help slow the process - and in many cases hide certain types of wear. Depending who the card was purchased from, the typical TCGPlayer grading criteria may have been loosely or inco ... Read more

We understand it is always unfortunate when your expectations are not met with respect to grading, but it is unusual for folks who have used our service extensively to run into surprises. The cards in question here are dual lands, and white border cards can present well at a glance, but the backs of the cards also need to be looked at and graded appropriately. We unfortunately cannot use more lax grading criteria because the card is old - we must grade the cards as they are received, even for cards more than two decades old.

In most cases, grading disconnects stem from assumptions - in this case, assuming that because it was purchased in a certain condition and "not played", it remained in that condition for an extended period of time. Sleeves/binders do not make cards impervious to wear rather, they help slow the process - and in many cases hide certain types of wear. Depending who the card was purchased from, the typical TCGPlayer grading criteria may have been loosely or incorrectly applied. We always recommend removing items from binders/sleeves, and then inspecting them carefully in proper lighting to determine the condition prior to sending them in.

For anyone considering the service, you are always encouraged to reach out for more information on any grading surprises, and in most cases we can get on the same page by providing supporting evidence; this was not done in this case. Further, if you are concerned with your potential grading with our service, you can select the "hold for review" option in the shipment flow which will allow for an easier discussion about your shipment prior to finalization. Ultimately, we want you to walk away from the service satisfied, and that is our goal with every transaction.

We can certainly sympathize with being disappointed when the grading received does not match your expectations. If there is a disconnect, we strongly encourage you to reach out to discuss. Even if you've not requested a hold for review (as was the case here), we can often find many of the cards to provide evidence and discuss grades - and in most cases get on the same page. This shipment was finalized one day later than our published expectation, and while that is not "forever", it was slightly longer than the expectations we set, and not the experience we strive to deliver for each shipment.

Most grading surprises are a result of assumptions made - assuming cards right out of the pack are always near mint (especially for Secret Lairs), assuming the cards you've owned for 10+ years have no wear, and so on. We always encourage customers to take cards out of sleeves/binders (which hide certain types of wear), and inspect the cards in proper lighting to avoid surprises and to not rel ... Read more

We can certainly sympathize with being disappointed when the grading received does not match your expectations. If there is a disconnect, we strongly encourage you to reach out to discuss. Even if you've not requested a hold for review (as was the case here), we can often find many of the cards to provide evidence and discuss grades - and in most cases get on the same page. This shipment was finalized one day later than our published expectation, and while that is not "forever", it was slightly longer than the expectations we set, and not the experience we strive to deliver for each shipment.

Most grading surprises are a result of assumptions made - assuming cards right out of the pack are always near mint (especially for Secret Lairs), assuming the cards you've owned for 10+ years have no wear, and so on. We always encourage customers to take cards out of sleeves/binders (which hide certain types of wear), and inspect the cards in proper lighting to avoid surprises and to not rely on assumptions. The cards graded MP in this shipment were nearly all more than 10 years old.

For anyone considering the service, you can also select the hold for review option, which will allow you to reach out to discuss any grading surprises prior to the report being finalized. As noted, even if you do not select this option, please reach out to us to discuss anything which mismatches your expectations - we are always willing to provide more detail and attempt to find an agreeable outcome for both parties.

While we can understand frustration when the grading does not meet expectations, we always encourage anyone to reach out to discuss. Even if you've not requested a hold for review, we can often find many of the cards to provide evidence and discuss grades - and in most cases get on the same page. We do not make money by grading cards at a lower condition, and then selling them for a higher condition.

Most grading surprises are a result of assumptions made - assuming cards right out of the pack are always near mint (especially for Secret Lairs), assuming the cards you've owned for 10+ years have no wear, and so on. We always encourage customers to take cards out of sleeves/binders (which hide certain types of wear), and inspect the cards in proper lighting to avoid surprises and to not rely on assumptions.

As graded, this payout was 61.5% of TCGLow if all cards were sold as Near Mint. For a shipment containing mostly sub-$5 cards, most would consider that a very good payout.

For anyone considering the service, you can also select the hold for review option, which will allow you to reach out to discuss any grading surprises prior to the report being finalized.

While we can understand frustration when the grading does not meet expectations, we always encourage anyone to reach out to discuss. Even if you've not requested a hold for review, we can often find many of the cards to provide evidence and discuss grades - and in most cases get on the same page. We do not make money by grading cards at a lower condition, and then selling them for a higher condition.

Most grading surprises are a result of assumptions made - assuming cards right out of the pack are always near mint (especially for Secret Lairs), assuming the cards you've owned for 10+ years have no wear, and so on. We always encourage customers to take cards out of sleeves/binders (which hide certain types of wear), and inspect the cards in proper lighting to avoid surprises and to not rely on assumptions.

As graded, this payout was 61.5% of TCGLow if all cards were sold as Near Mint. For a shipment containing mostly sub-$5 cards, most would consider that a very good payout.

For anyone considering the service, you can also select the hold for review option, which will allow you to reach out to discuss any grading surprises prior to the report being finalized.

While we can understand frustration when the grading does not meet expectations, we always encourage anyone to reach out to discuss. Even if you've not requested a hold for review, we can often find many of the cards to provide evidence and discuss grades - and in most cases get on the same page. We do not make money by grading cards at a lower condition, and then selling them for a higher condition.

Most grading surprises are a result of assumptions made - for example, assuming cards right out of the pack are always near mint (especially for Secret Lairs) or that the cards opened remain in near mint condition despite being several years or a decade or more old. We always encourage customers to take cards out of sleeves/binders (which hide certain types of wear), and inspect the cards in proper lighting to avoid surprises and to not rely on assumptions.

As graded, this payout was 54.3% of TCGLow if all cards were sold as Near Mint. For a shipment containing almost exclusively ... Read more

While we can understand frustration when the grading does not meet expectations, we always encourage anyone to reach out to discuss. Even if you've not requested a hold for review, we can often find many of the cards to provide evidence and discuss grades - and in most cases get on the same page. We do not make money by grading cards at a lower condition, and then selling them for a higher condition.

Most grading surprises are a result of assumptions made - for example, assuming cards right out of the pack are always near mint (especially for Secret Lairs) or that the cards opened remain in near mint condition despite being several years or a decade or more old. We always encourage customers to take cards out of sleeves/binders (which hide certain types of wear), and inspect the cards in proper lighting to avoid surprises and to not rely on assumptions.

As graded, this payout was 54.3% of TCGLow if all cards were sold as Near Mint. For a shipment containing almost exclusively sub-$5 cards (45 cards total in this shipment), most would consider that a very good payout.

For anyone considering the service, you can also select the hold for review option, which will allow you to reach out to discuss any grading surprises prior to the report being finalized.

We understand it can be frustrating when your expectations on value do not align with your payout. We go through great pains to set expectations ahead of time to avoid any unpleasant surprises. In this example, the $600 in trades being cited is the TCGPlayer Low price (retail price), which should never be a baseline expectation for anyone selling cards - even if you yourself sell them on TCGPlayer, as it does not reflect the costs associated with selling (postage, TCGPlayer fees, shipping materials, and time).

We offer a price check tool and a collection estimate tool, and always strongly encourage anyone considering our service to look up prices to ensure they are within the realm of acceptability. Buylist prices - even optimized buylist prices like our service offers - are not the same thing as retail prices, and generally reflect the cost of selling cards, the carrying cost and price risk of holding cards that sell slowly, and a margin so the business can pay for its overhead.

We understand it can be frustrating when your expectations on value do not align with your payout. We go through great pains to set expectations ahead of time to avoid any unpleasant surprises. In this example, the $600 in trades being cited is the TCGPlayer Low price (retail price), which should never be a baseline expectation for anyone selling cards - even if you yourself sell them on TCGPlayer, as it does not reflect the costs associated with selling (postage, TCGPlayer fees, shipping materials, and time).

We offer a price check tool and a collection estimate tool, and always strongly encourage anyone considering our service to look up prices to ensure they are within the realm of acceptability. Buylist prices - even optimized buylist prices like our service offers - are not the same thing as retail prices, and generally reflect the cost of selling cards, the carrying cost and price risk of holding cards that sell slowly, and a margin so the business can pay for its overhead.

We understand that it can be very frustrating to receive a grade you weren't expecting. When it does happen, though, we always invite a conversation to try to get on the same page, which unfortunately never happened here.

This order consisted of 4 cards - 1 non-foil, and 3 foils. The three foils are cards which are 14 years old, and were all graded MP. The non-foil was 6 years old and was graded near mint. One of the biggest disconnect for older cards - especially foils - is that the condition the cards were opened in remains their current condition. For foils in particular, this can create situations where expectations are not aligned with the card's current condition. Sleeves do not make cards impervious to wear. They can absolutely slow down the wear process, but wear can and does happen. Further, certain types of wear - especially for foils - can be hidden by sleeves, so unless the cards are inspected outside the sleeves prior to submission, there may be some hidden wea ... Read more

We understand that it can be very frustrating to receive a grade you weren't expecting. When it does happen, though, we always invite a conversation to try to get on the same page, which unfortunately never happened here.

This order consisted of 4 cards - 1 non-foil, and 3 foils. The three foils are cards which are 14 years old, and were all graded MP. The non-foil was 6 years old and was graded near mint. One of the biggest disconnect for older cards - especially foils - is that the condition the cards were opened in remains their current condition. For foils in particular, this can create situations where expectations are not aligned with the card's current condition. Sleeves do not make cards impervious to wear. They can absolutely slow down the wear process, but wear can and does happen. Further, certain types of wear - especially for foils - can be hidden by sleeves, so unless the cards are inspected outside the sleeves prior to submission, there may be some hidden wear that was not known to the sender.

For anyone considering the service, we recommend a few things. First, inspect your cards outside of sleeves, and with proper lighting prior to sending them in. Never make assumptions. Second, consider adding a hold for review for your shipment - that allows us to easily take pictures, and have a discussion about the grades of any "surprise" cards. Third, even if you don't add a hold, let us know if something unexpected happened; we always want to ensure surprises are avoided and reconciled, and that you feel comfortable with how your cards were assessed.

It's never a good feeling when your assumption coming into a service are fueled by incorrect information and we do our very best to provide as much information as we can before anyone uses our service. It isn't clear what value was being looked at with Dragon Shield/Tcgplayer app in this instance, but the TCGLow value of the shipment if everything was Near Mint was $251. The assessed value was $166.76 before fees, and the fees amounted to $47.99. 66% of TCGlow value with such a low average card value is quite strong, and generally speaking most folks would be ecstatic with that result.

It is worth noting that of the 1,037 cards sent in with this shipment, 921 were deemed to be bulk. Bulk cards in particular can show TCGPlayer values of $0.05-$0.99+ in collection management apps, but those values do not reflect the cost to sell the cards (stamp, labor, materials, marketplace fees, etc.). Further, bulk cards can detract from your payout due to how our fee structure works, which re ... Read more

It's never a good feeling when your assumption coming into a service are fueled by incorrect information and we do our very best to provide as much information as we can before anyone uses our service. It isn't clear what value was being looked at with Dragon Shield/Tcgplayer app in this instance, but the TCGLow value of the shipment if everything was Near Mint was $251. The assessed value was $166.76 before fees, and the fees amounted to $47.99. 66% of TCGlow value with such a low average card value is quite strong, and generally speaking most folks would be ecstatic with that result.

It is worth noting that of the 1,037 cards sent in with this shipment, 921 were deemed to be bulk. Bulk cards in particular can show TCGPlayer values of $0.05-$0.99+ in collection management apps, but those values do not reflect the cost to sell the cards (stamp, labor, materials, marketplace fees, etc.). Further, bulk cards can detract from your payout due to how our fee structure works, which reflects the labor needed to process the cards; sending a shipment primarily composed of bulk is something we typically advise against.

If you are using an app to value your collection, it is always recommended that you run an export file through our Estimate Tool to not only get a better idea of what you can expect from our service, but also a better idea of any incorrect data/assumptions that may be inherent in the collection management tool you are using.