Customer Reviews

of our Magic collection selling service

We require customers to label each shipment with the unique Shipment ID provided during registration. In this case, the customer mislabeled their box -- which became apparent when our processing team found that the enclosed cards belonged to another sorted shipment the customer had registered with us.

Our support team promptly reached out to notify the customer of the discrepancy. We did not receive a response. We placed the affected shipment on hold and, after waiting without hearing back, proceeded to process the shipment that matched the cards we had in hand.

Several weeks later, the customer contacted us claiming we received cards that our records -- including intake notes, outreach history, and video evidence -- show we did not receive. We shared our original communication about the issue, which the customer states they did not see. The customer also indicated they had emailed us multiple times, though we have no record of those messages.

We take shipment accuracy seriously and make every effort to flag issues early and work with customers to resolve them. We're confident in our process and documentation in this case.