Customer Reviews
of our Magic collection selling service
Anonymous
Review left Feb 15 2026
Shipment processed Jan 28 2026
Horrible
Review
3 packages were sent out at once therefore they all had the same tracking information well they claimed to receive to and not the 3rd after confirming it was received and they r saying the cards weren’t in the box now why in heck would I pay to send an empty box when they received the other orders horrible experience after all started out well until they lost or are they are claiming the box was empty after sending a confirmation it was received
Card Conduit Team
Replied Feb 15 2026
We require customers to label each shipment with the unique Shipment ID provided during registration. In this case, the customer mislabeled their box -- which became apparent when our processing team found that the enclosed cards belonged to another sorted shipment the customer had registered with us.
Our support team promptly reached out to notify the customer of the discrepancy. We did not receive a response. We placed the affected shipment on hold and, after waiting without hearing back, proceeded to process the shipment that matched the cards we had in hand.
Several weeks later, the customer contacted us claiming we received cards that our records -- including intake notes, outreach history, and video evidence -- show we did not receive. We shared our original communication about the issue, which the customer states they did not see. The customer also indicated they had emailed us multiple times, though we have no record of those messages.
We take shipment accuracy seriously and make every effort to flag issues early and work with customers to resolve them. We're confident in our process and documentation in this case.
Our support team promptly reached out to notify the customer of the discrepancy. We did not receive a response. We placed the affected shipment on hold and, after waiting without hearing back, proceeded to process the shipment that matched the cards we had in hand.
Several weeks later, the customer contacted us claiming we received cards that our records -- including intake notes, outreach history, and video evidence -- show we did not receive. We shared our original communication about the issue, which the customer states they did not see. The customer also indicated they had emailed us multiple times, though we have no record of those messages.
We take shipment accuracy seriously and make every effort to flag issues early and work with customers to resolve them. We're confident in our process and documentation in this case.
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