Customer Reviews

of our Magic collection selling service

This customer has been contacted directly to explain a few things about the service, but to also address the alleged missing cards. This reply will steer clear of specifics meant for this customer, and focus on what might be useful for someone reading the review.

Regarding the alleged missing cards, we take the chain of custody of incoming shipments extremely seriously. Our service requires enormous trust, and we recognize how important it be that we can definitively say we processed all cards received in a shipment. In this case, we have reviewed all the pictures of the shipment, as well as shipments processed after the shipment had been opened – and we can confirm that Doubling Season was not received in the shipment (and that all cards received in the shipment are accounted for in the final report presented to the customer). In all cases this has happened in the past, the customer was ultimately able to locate the “missing” items either at their residence or accidentall ... Read more

This customer has been contacted directly to explain a few things about the service, but to also address the alleged missing cards. This reply will steer clear of specifics meant for this customer, and focus on what might be useful for someone reading the review.

Regarding the alleged missing cards, we take the chain of custody of incoming shipments extremely seriously. Our service requires enormous trust, and we recognize how important it be that we can definitively say we processed all cards received in a shipment. In this case, we have reviewed all the pictures of the shipment, as well as shipments processed after the shipment had been opened – and we can confirm that Doubling Season was not received in the shipment (and that all cards received in the shipment are accounted for in the final report presented to the customer). In all cases this has happened in the past, the customer was ultimately able to locate the “missing” items either at their residence or accidentally included in a shipment to another person or vendor. We suspect that to be the case here.

Regarding the “estimated value”, unfortunately this was not an estimate provided from our estimate tool, but rather an estimate from what appears to be a third-party application of some sort that uses TCGPlayer Mid as a proxy for value. Unfortunately, TCGPlayer Mid is not a useful metric; we use TCGPlayer Low as a proxy for retail value, as it more accurately reflects the retail value a customer might expect (not factoring in costs/time, etc.). TCGPlayer Low for the full shipment here was just over $3,900. Removing the items that were intended to be sent, but were not, and it becomes approximately $3,760. Those prices assume every card was NM, which was not the case here – and resulted in an assessed value about $210 lower than it would have been had everything been in NM condition.

The crux of the matter here is the expectation of receiving retail value for cards. We work extremely hard to set expectations for all customers before they send cards in. Our estimate tool is a very valuable tool for this, and while the customer in question did utilize the estimate tool, the format provided resulted in the tool not providing an estimate for the customer to consider. We always encourage anyone seeking values closer to retail value to consider alternatives to our service; while our service does optimize buylist prices and does a great job providing payouts that exceed other buylist options (even when factoring in our fees), it cannot be relied upon to provide retail value for cards.

We can certainly understand disappointment when a card receives an unexpected grade, and we regret that the service wasn't able to meet your expectations. Unfortunately in this case, the card is warped, has bends, and also has minor liquid damage. While it is possible that the liquid damage may have contributed to the warping, the card would be defined as damaged by all major vendors, as well as per the TCGPlayer grading criteria.

For those concerned about unexpected downgrades, we do offer the ability to put a shipment on hold for 48 hours after receipt, which will allow for us to address any potential concerns regarding specific cards prior to the finalization of shipments. Even without a hold, we are always happy to provide additional information where possible, and encourage customers to contact us with concerns as soon as possible so they can be addressed while the card is still in our possession.

We can certainly understand disappointment when a card receives an unexpected grade, and we regret that the service wasn't able to meet your expectations. Unfortunately in this case, the card is warped, has bends, and also has minor liquid damage. While it is possible that the liquid damage may have contributed to the warping, the card would be defined as damaged by all major vendors, as well as per the TCGPlayer grading criteria.

For those concerned about unexpected downgrades, we do offer the ability to put a shipment on hold for 48 hours after receipt, which will allow for us to address any potential concerns regarding specific cards prior to the finalization of shipments. Even without a hold, we are always happy to provide additional information where possible, and encourage customers to contact us with concerns as soon as possible so they can be addressed while the card is still in our possession.