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Customer Reviews
of our Magic collection selling service

Anonymous
Review left Mar 11 2024
Shipment processed Mar 09 2024

Top Notch Customer Service, Far Too Harsh Grading

Review

At the outset, I will say that it is clearly Card Conduit's mission to have satisfied customers. At every stage of the process they were responsive and went above and beyond to answer questions and clear up any confusion I had. I do think the FAQ could be more detailed and some key points highlighted, but those are minor issues.

My complaint pertains to grading. I have buylisted well over 10,000 MTG cards to various vendors, and the ratio of grades I've received has been about 95% NM, 5% LP, and a very rare MP, and this includes cards from all eras and values, foils and non-foils. When I sent my cards to Card Conduit, barely half received a NM grade, and more than two dozen were MP, including some I know for a fact went from a pack to a sleeve, never being played.

Of course that meant is all the added profit I'd hoped for when sending cards to them was not to be, and instead I needed to have many cards sent back to me so I could ship them to another vendor, who I know from past experience is more realistic about grading. When I told Card Conduit how surprised I was regarding the grades I received, they did do to great lengths to justify their grades, although when I produced previous buylists showing what another vendor had graded my cards, they didn't really have an explanation for that.

Still, I do want to emphasize that if you are indeed lucky enough to get your cards graded NM by Card Conduit, you could indeed make considerably more by using their service. But I'm no longer willing to take that risk going forward.
We launched our reviews feature in January 2021, and invited every previous customer to leave a review. Reviewers have the option to omit their payout/fee amounts and shipment highlights page. We publish all reviews, unedited, but may post a response in certain cases. We may need to remove a review if it's offensive (profanity, etc).