Customer Reviews
of our Magic collection selling service
Timothy Bouquet
Review left Jul 03 2023
Underpaid
Review
It seemed like they underrated condition of the valuable card in my submission.
Card Conduit Team
Replied Jul 03 2023
We can certainly understand disappointment when a card receives an unexpected grade, and we regret that the service wasn't able to meet your expectations. Unfortunately in this case, the card is warped, has bends, and also has minor liquid damage. While it is possible that the liquid damage may have contributed to the warping, the card would be defined as damaged by all major vendors, as well as per the TCGPlayer grading criteria.
For those concerned about unexpected downgrades, we do offer the ability to put a shipment on hold for 48 hours after receipt, which will allow for us to address any potential concerns regarding specific cards prior to the finalization of shipments. Even without a hold, we are always happy to provide additional information where possible, and encourage customers to contact us with concerns as soon as possible so they can be addressed while the card is still in our possession.
For those concerned about unexpected downgrades, we do offer the ability to put a shipment on hold for 48 hours after receipt, which will allow for us to address any potential concerns regarding specific cards prior to the finalization of shipments. Even without a hold, we are always happy to provide additional information where possible, and encourage customers to contact us with concerns as soon as possible so they can be addressed while the card is still in our possession.
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