Customer Reviews
of our Magic collection selling service
Ty
Review left Feb 12 2023
As others have stated, they are overly harsh about grading on cards
Review
I've sent them multiple lots, only out of time as you'll get MUCH MUCH more selling your cards yourself.
As other reviews have state, they grade EXTREMELY harshly on your cards. Most cards that should be NM/LP will get MP and of course they tend to be the most expensive ones out of the lot you send.
And ofcourse you never know what they "bulk" out of your shipment. Is it a 50-75 cent card that they consider bulk? You'll never know. I wish there was a better competitor to these people.
As other reviews have state, they grade EXTREMELY harshly on your cards. Most cards that should be NM/LP will get MP and of course they tend to be the most expensive ones out of the lot you send.
And ofcourse you never know what they "bulk" out of your shipment. Is it a 50-75 cent card that they consider bulk? You'll never know. I wish there was a better competitor to these people.
Card Conduit Team
Replied Feb 13 2023
We're sorry to hear you had a bad experience with our service. It is extremely disappointing for someone who has done so many shipments with us (more than 10) to have such a bad experience, though in this case you have frequently complained about our service in the past – despite continuing to use it. In August we asked you why you keep sending shipments when you are not happy with the service, and you simply said "honestly I don't know" and that you'd find another vendor to send the cards to. We have gone very far out of our way to explain our processes and grading to you, and each time the assumption is "another shipment is coming in, so they must understand/agree with the service now." You are consistently receiving the same service from us – one which the vast, vast majority of our customers and reviews praise – and it is okay to say the service is not for you.
We go to great pains on our site to explain our service to potential customers because we want everyone to have their expectations met or exceeded. We offer both a price check tool and an estimate tool so that people know what sort of pricing to expect – and to know what is considered bulk, and what is not. We are the first to admit that our service isn't for everyone, and also that using the service primarily for low-value items and then comparing to retail (like TCGPlayer Low) is a recipe for disappointment.
The shipment in question at full NM using our service would be valued at $532.24; the value as graded was $436.07 before fees. The TCGPlayer Low value on this shipment was $926.26, but the missing link is that cards worth ~$1 retail are overinflated in "value" on TCGPlayer because a ~$1 price tag is less about the card's inherent value and more about the costs of selling – marketplace fees, supplies, labor and most notably, shipping cost. Buylists tend to reflect the true value of the card better for low value items; in this case, our payout after fees was a whopping 32% higher than the next single buylist – and so it is unfortunate you are disappointed with the results. It is also worth noting that we opted to keep your fee structure as Curated even though the shipment did not qualify as that shipment type, which resulted in savings of $50+ in fees through our service.
Lastly, to touch on the grading comment – as noted above, you have utilized our service many times, and you are familiar with how we grade. You have complained in the past and received detailed information about grading and why it isn't meeting your expectations. While we can empathize with the frustration you experienced when many of your more expensive cards are not in Near Mint condition, you have repeatedly not taken suggestions we've made regarding shipment holds which would allow us to provide you specific and detailed information for items you've deemed to be misgraded. Instead, you continue to vaguely suggest that you don't like our grading, and are unwilling to understand why a card received the grade it did. At the end of the day, we must grade the cards accurately in the condition they are received – but we are always willing to share that justification and go out of our way to ensure the customer understands our process.
We go to great pains on our site to explain our service to potential customers because we want everyone to have their expectations met or exceeded. We offer both a price check tool and an estimate tool so that people know what sort of pricing to expect – and to know what is considered bulk, and what is not. We are the first to admit that our service isn't for everyone, and also that using the service primarily for low-value items and then comparing to retail (like TCGPlayer Low) is a recipe for disappointment.
The shipment in question at full NM using our service would be valued at $532.24; the value as graded was $436.07 before fees. The TCGPlayer Low value on this shipment was $926.26, but the missing link is that cards worth ~$1 retail are overinflated in "value" on TCGPlayer because a ~$1 price tag is less about the card's inherent value and more about the costs of selling – marketplace fees, supplies, labor and most notably, shipping cost. Buylists tend to reflect the true value of the card better for low value items; in this case, our payout after fees was a whopping 32% higher than the next single buylist – and so it is unfortunate you are disappointed with the results. It is also worth noting that we opted to keep your fee structure as Curated even though the shipment did not qualify as that shipment type, which resulted in savings of $50+ in fees through our service.
Lastly, to touch on the grading comment – as noted above, you have utilized our service many times, and you are familiar with how we grade. You have complained in the past and received detailed information about grading and why it isn't meeting your expectations. While we can empathize with the frustration you experienced when many of your more expensive cards are not in Near Mint condition, you have repeatedly not taken suggestions we've made regarding shipment holds which would allow us to provide you specific and detailed information for items you've deemed to be misgraded. Instead, you continue to vaguely suggest that you don't like our grading, and are unwilling to understand why a card received the grade it did. At the end of the day, we must grade the cards accurately in the condition they are received – but we are always willing to share that justification and go out of our way to ensure the customer understands our process.
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