Customer Reviews

of our Magic collection selling service

As we have already discussed your shipment and options extensively with you, this reply will be to inform anyone reading your review what happened, and how the situation can be avoided. We remain open to resolving the shipment in a mutually satisfactory manner, despite your threats of legal action.

This was a Sorted Shipment of ~800 cards. The near mint value at the time it was created was approximately $3,650. After grading for condition, our assessed value was $2,917. The customer was unhappy that some of his cards were graded at a condition below near mint, and demanded payment of $3,650, or that all cards be returned to him.

Any customer may request – before their shipment is received by us – that their shipment be held for review. If we have advance notice, we can ensure their shipment is processed in isolation from all other shipments, and the customer has 48 hours to review and approve our assessment. Without advance notice, we process shipments into our general inventory, and that makes it extremely time-consuming – and in some cases impossible – to reassemble a customer's entire shipment.

This customer did not make any request that their shipment be held for review. We were unable to return their entire shipment -- both due to the time it would take to pull 800 cards out of many thousands processed around the time, and the difficulty of confirming that specific copies of certain cards were from this customer's shipment.

We offered to retrieve certain cards to better explain our condition grading. When presented with photographic evidence on several cards of the basis for condition downgrades, the customer did not contest our condition explanation but felt "certain" that their cards were near mint at the time of shipment.

At this point we suggested we could track down a smaller portion of the customer's shipment, despite how time-consuming that would be for our team. We could, for example, return the most expensive cards to this customer. The customer refused this option altogether, insisting either full payment for perfect condition cards, or that every single card be returned.

In the end, we made payment to this customer per our assessment. This customer responded with continued allegations, and threats of legal action. We reminded the customer about our terms and conditions, and about the very specific acknowledgments they made with us – namely, that the cards cannot be returned, and that we cannot change the grades for the cards, absent an error on our part. Despite the continued threats from the customer, we have continued to reiterate we are willing to find a middle ground – which is something we promise to all our customers.

It always saddens us when a customer is disappointed with their experience. We take great pains to explain our processes and to set expectations ahead of time. If you plan to use our service (especially if it is your first time using our service), but are concerned that you may be unhappy with the results, we would recommend you request your shipment be held for your review. Even if you don't request a hold for a shipment, however, we are always willing to work with you to find a reasonable solution.